Welcome to ALLVIALL Plastic Healthcare Supplies Inc. We are committed to delivering high-quality products and a smooth purchasing experience. Please review our fulfillment, return, and exchange policies below.
Order Fulfillment
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All orders are processed and shipped promptly after payment confirmation.
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Customers will receive an order confirmation email with tracking information once the order has been dispatched.
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We strive to fulfill all orders accurately and on time; however, in rare cases of shipping delays, customers will be notified promptly.
Return & Exchange Policy
1. Do you accept returns?
No, we do not accept returns. All sales are final.
2. What if the item is damaged or defective?
We offer exchanges at no additional cost for items that are damaged or defective. Customers can choose to:
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Receive a replacement product along with a prepaid return shipping label, or
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Arrange for an authorized representative of ALLVIALL to collect the damaged item directly.
3. What is the time window for exchanges or cancellations?
Customers must contact us within 14 days of placing the order to request an exchange or cancellation.
4. Do you offer refunds, exchanges, or store credit?
We offer store credit or an exchange for eligible items reported within the 14-day window. Refunds are not offered.
5. Who pays for return shipping?
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If the item is damaged or defective, we will cover the return shipping costs.
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In rare cases where we agree to accept a return for reasons other than damage or defect, the customer is responsible for the return shipping costs.
6. How can customers request a return, exchange, or cancellation?
Please contact us via one of the following methods:
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Email: sales@allviall.com (Please include a photo of the damaged or defective product)
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Phone: 1-866-479-8425
7. Are there any items that are final sale or non-returnable?
Yes, all items are final sale unless they are damaged or defective.
